Shipping policy

GRACE & GLAMOUR HIRE

Shipping Policy

We want your dress to arrive safely, securely and in plenty of time for your event. Please read our shipping information carefully before choosing a postal rental.

SELECTING YOUR RENTAL DATE

When selecting your rental period, please ensure you select at least the day before your event date.

The first day of your selected rental period is the day your dress is expected to arrive.

For example, if your event is on a Saturday, please select Friday or earlier as your rental start date. This gives you time to receive your dress, try it on and contact us if there are any issues before your event.

We strongly recommend allowing additional time where possible, particularly for important events, as postal deliveries can occasionally experience delays outside of our control.

Please note that selecting your event date as the first day of your rental period does not guarantee that your dress will arrive before your event.

SHIPPING YOUR DRESS TO YOU

Postal hire is available for selected dresses and locations.

Once your booking has been confirmed and payment has been received, your dress will be prepared and dispatched in accordance with your selected rental period.

We will provide you with tracking information once your dress has been dispatched.

Please ensure that the delivery address provided at the time of booking is correct. Grace & Glamour Hire cannot accept responsibility for parcels sent to an incorrect address supplied by the customer.

DELIVERY

All dresses sent by post will be sent using a tracked and insured delivery service.

We recommend that customers are available to receive their parcel or arrange for it to be delivered to a safe and secure address.

Once tracking confirms successful delivery, responsibility for the dress passes to the customer.

Please inspect your dress as soon as it arrives.

If you notice any issue with the dress, you must contact Grace & Glamour Hire within 12 hours of delivery and provide photographs or videos of the issue.

RETURNING YOUR DRESS

If your rental is being returned by post, this must be agreed with Grace & Glamour Hire in advance.

All postal returns must be sent using Royal Mail Special Delivery Guaranteed by 1pm, with insurance sufficient to cover the full value of the dress.

This is a mandatory requirement due to the value of our dresses and is in place to ensure the dress is appropriately insured while being returned to us.

The customer is responsible for the cost of return postage and for ensuring that the correct service and insurance have been purchased.

Once the dress has been posted, you must send your Royal Mail tracking number to Grace & Glamour Hire on the same day.

Please keep your proof of postage and tracking information until we have confirmed that your dress has been received.

LOST OR DELAYED RETURNS

The customer remains responsible for the dress until it has been safely received by Grace & Glamour Hire.

If you fail to use the required Royal Mail Special Delivery service and the dress is lost or damaged in transit, you may be responsible for the full replacement value of the dress.

If your return is delayed and arrives after the agreed return date, late return charges may apply, particularly where the delay affects another customer’s booking.

DELIVERY DELAYS

While we will always do our best to ensure your dress arrives on time, Grace & Glamour Hire cannot be held responsible for delays caused by postal or courier services, adverse weather, strikes, incorrect addresses or circumstances outside of our control.

We strongly recommend selecting a rental start date at least one day before your event, and earlier where possible, to allow for unforeseen delivery issues.

CUSTOMER RESPONSIBILITY

Please make sure that:

  • You select a rental start date at least one day before your event.
  • You understand that the first day of your rental period is the expected delivery day.
  • Your delivery address is correct.
  • Someone is available to receive the parcel where required.
  • You check the dress immediately upon arrival.
  • Any issues are reported within 12 hours.
  • Your dress is returned on time.
  • The correct return postage service and insurance are used.
  • Your tracking number is sent to us on the day of posting.

IMPORTANT

Please do not select your event date as the first day of your rental period. Your dress is expected to arrive on the first day of your selected rental period.

For the best experience, we recommend having your dress delivered at least one day before your event so you have time to check everything is perfect.

By choosing postal hire, you confirm that you have read and agreed to this Shipping Policy and our Hire Terms & Conditions.

 

Grace & Glamour Hire

📞 07849 324330

Dress Hire | Try-On Appointments | Postal Hire