Terms of service
GRACE & GLAMOUR HIRE
Dress Hire | Terms of Hire
Thank you for choosing Grace & Glamour Hire. We want every customer to have a smooth and enjoyable experience, so please read the following information carefully before making a booking.
By booking a dress, attending an appointment or taking a dress into your possession, you are agreeing to the terms below.
BOOKING YOUR DRESS
Your dress is only secured once payment has been received and your booking has been confirmed by Grace & Glamour Hire.
All bookings are subject to availability. If, for any reason, we are unable to provide your chosen dress, we will contact you as soon as possible and arrange a refund or alternative where appropriate.
Please ensure that all information provided when booking is accurate, including your chosen rental dates and contact details.
YOUR RENTAL
Your dress will be available for the agreed rental period stated at the time of booking.
It is your responsibility to return the dress by the agreed date and time. Dresses must be returned using the return method agreed with Grace & Glamour Hire.
Returning Your Dress by Post
If you have been given permission to return your dress by post, it must be sent using Royal Mail Special Delivery Guaranteed by 1pm, with appropriate insurance to cover the full value of the dress.
This postage service is required for insurance purposes, due to the value of our dresses.
The customer is responsible for ensuring the correct postage service and adequate insurance are purchased. Grace & Glamour Hire cannot accept responsibility for dresses that are lost, damaged or delayed in transit where the required postage service has not been used.
Once posted, you must provide us with the Royal Mail tracking number on the same day that the dress is sent.
Please retain your proof of postage until we have confirmed that your dress has been safely received.
If you need your rental for longer, please contact us before your return date. Extensions are subject to availability and cannot be guaranteed.
Late returns may incur a charge of up to £20 per day. This may apply where a late return affects another customer’s booking.
LOOK AFTER YOUR DRESS
Our dresses are carefully inspected before every hire and we ask that you treat your dress with the same care you would your own.
Please take extra care around:
• Fake tan and makeup
• Food and drinks
• Perfume
• Jewellery and sharp accessories
• Pets
• Smoking and vaping
• Rough surfaces or anything that could catch or pull the fabric
Dresses must not be altered, cut, pinned, dyed or repaired without our prior permission.
Any damage which has not been reported before or at the beginning of your hire may be considered to have occurred during your rental.
DAMAGE, CLEANING & REPAIRS
Every returned dress is inspected.
If additional cleaning or repairs are required because of damage caused during your hire, the cost may be passed on to you.
This can include stains, rips, tears, broken fastenings, missing embellishments or other damage beyond normal wear and tear.
If a dress is damaged beyond reasonable repair or cannot be hired again, Grace & Glamour Hire may charge up to the replacement value/RRP of the dress.
Where professional cleaning or repair is required, assessment and resolution may take up to 30 working days.
YOUR SECURITY DEPOSIT
A refundable security bond ranging from £20–£50 is required at the time of booking, depending on the dress. Your bond will be fully refunded following the return and inspection of your dress.
Your deposit is refundable provided that:
✓ The dress is returned by the agreed deadline
✓ The dress is returned in an acceptable condition
✓ No additional cleaning, repair or replacement costs are required
Once the dress has been inspected, your deposit will be processed for refund.
Please allow up to 30 working days for your deposit to be returned, as some dresses may require professional inspection or cleaning before the refund can be completed.
Where damage or loss has occurred, the relevant amount may be deducted from the deposit. If the costs exceed the deposit, the remaining balance will be payable by the customer.
IF YOUR DRESS IS LOST
Once the dress has been collected or delivered to you, you are responsible for its safe keeping.
If a dress is lost, stolen or cannot be returned, Grace & Glamour Hire may charge up to the replacement value/RRP of the dress.
Any amount due must be paid within 14 working days of the agreed return date.
CANCELLATIONS
We understand that plans can change. However, once a dress has been reserved for your dates, it may prevent us from accepting another booking.
For this reason, bookings cancelled within 30 days of the rental date are non-refundable.
At our discretion, we may offer store credit instead of a refund. Any credit offered will normally need to be used within 6 months of the original rental date.
Store credit cannot be exchanged for cash.
TRY-ON APPOINTMENTS
All try-on appointments are arranged in advance and are subject to availability.
A £20 appointment fee is payable when booking your appointment.
The £20 appointment fee can be redeemed against the cost of your dress hire if you decide to book a dress following your appointment. To qualify, your hire must be booked within 14 days of your appointment.
The £20 appointment fee is not refundable as cash and can only be redeemed against a confirmed dress hire within the 14-day period.
If you do not book a dress within 14 days of your appointment, the £20 appointment fee will expire and cannot be transferred or refunded.
If you need to change your appointment, you may do so once provided you give at least 24 hours’ notice. Any further changes or missed appointments may require a new £20 appointment fee.
If you have a particular dress in mind, please tell us the name of the dress and your intended hire date when booking your appointment.
Please remember that a dress may be hired to another customer before your appointment. Confirmed paid rentals will take priority.
Grace & Glamour Hire reserves the right to rearrange or decline an appointment where necessary.
DAMAGE DURING AN APPOINTMENT
Please take care when trying on our dresses.
If a dress is damaged during a try-on appointment, the customer may be responsible for the cost of cleaning, repairing or replacing the dress.
Where a dress cannot be repaired, Grace & Glamour Hire may charge up to the replacement value/RRP of the item.
SOMETHING WRONG WITH YOUR DRESS?
We carefully check every dress before it leaves us.
If you believe there is an issue with your dress, please contact us within 12 hours of collection or delivery.
For posted orders, the 12-hour period begins from the recorded delivery time.
Please provide clear photographs or videos of any issue when contacting us.
Issues reported after this period may not be accepted as pre-existing, as the dress will have been in the customer’s care.
LOSS OF FUTURE BOOKINGS
If a dress is returned damaged and this means we are unable to fulfil another customer’s booking, Grace & Glamour Hire may charge a loss of earnings fee of up to £100, in addition to any applicable cleaning, repair or replacement costs.
CUSTOMER AGREEMENT
By booking with Grace & Glamour Hire, you confirm that you have read and understood these terms and agree to take responsibility for the dress throughout your rental period.
We reserve the right to update these terms when necessary. The terms applicable to your booking will be those in place at the time your booking is confirmed.
Grace & Glamour Hire
Dress Hire & Try-On Appointments
Thank you for taking care of our dresses and helping us keep them beautiful for the next customer. 💕